Doing Things Right
Deliveries & Returns
We only ship to England, Scotland, Wales & Northern Ireland
We offer various methods of delivery, DX Freight, Standard & Our own transport
No standard deliveries are made during the weekend but it is possible to pay for a Saturday AM delivery – with a price surcharge.
DX charge a surcharge to the following areas: Jersey, Guernsey, Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Scilly Isles, Northern Ireland, Inner London, Wales, Scotland, Cornwall etc.), which is included during the checkout process.
This fee is high due to the length of all our items, being over 2m they are classed as ‘ugly freight’ by most couriers.
You may be asked to sign for your item before a courier leaves it.
Weekend orders will be dispatched the following Monday.
Northern Ireland and most parts of Scotland are three day services.
We require a valid UK phone number to give to our couriers in case they need to contact you.
Collection of Goods
You are more than welcome to collect an order.
Collection hours are from 8.00 – 5pm WEEKDAYS ONLY (3pm Friday).
Your order should be available to collect an hour after you have placed it (larger orders may take longer).
PLEASE PLACE THE ORDER BEFORE YOU SET OFF.
Minimum Order Value
This is currently set to £10 EX VAT & EX Shipping on orders that are delivered.
It is not cost effective for us to process any orders under this value.
Right to Cancel
You have 14 days from date of receipt to change your mind about your purchase. Products returned must be of a saleable quality and free from defects.
You are required to send the items back at your own cost.
If you are struggling to find a courier to return items, we do offer a collection service for any items you wish to return, this starts at £45.00 EX VAT – larger orders may cost more.
Unwanted items that are returned will be charged with a 40% restocking fee.
No returns outside this period will be accepted. You will also be expected to return the items within an agreed time period, usually 14 days.
In the unlikely event of your goods being damaged in transit, please telephone us on 0330 024 5230 or email us as soon as you notice the problem.
Ideally mark the delivery as damaged with the courier and have them returned straight to us. We would expect to hear from you within 7 days of signing for the items to confirm any damage.
If you would like to return any items outside of the 14 day cooling off period please telephone us 01562 823267 or email us to obtain a returns number.
Unwanted items that are returned will be charged with a 40% restocking fee. They must be sent back in perfect condition and you will require a returns number before anything can be returned. We are not liable to cover any costs incurred during this process.
We will also charge a restocking fee (40%) for any order that is part returned (I.E some of the order is used or not wanted). This policy is only valid for 30 days after the order is placed. We would not accept returns back outside of this period.
Refunds will be issued with within seven days of receipt of the products back to us. We are not able to refund the cost of returning products to us if the item is not faulty.